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The player ”Egooist” claims that he had been self excluded from the casino for unlimited time but he still could open an account and make a deposit of 900 USD. It is not clear whether player played this amount and lost or not. Despite wagering around a significant amount, her balance was reset to $0, and she received only a minimal compensation, which she deemed unfair.
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He received immediate reflection for a smaller transfer of 1,000 yen. The Complaints Team facilitated communication with the casino and confirmed that the issue stemmed from complications with the payment provider. Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player’s confirmation of the refund. The player from Japan deposited 300 euros and claimed a welcome bonus, following all terms and conditions.
